Software downloads:

You're working, surfing the internet or writing an email and your computer locks up. One of the first things you should try in attempting to recover from a lockup is ending the application which has caused the freeze. You can do this by using a native program called Task Manager. If you press CTRL+ALT+DEL, that is press Control, Alt and Delete at the same time, Task Manager should open. In this little window you can view a list of running applications. Assuming Task Manager will open, check the list of applications for any programs that say "not responding" under Status. If Internet Explorer or any other applications you had open read "Not Responding", then you may Right-Click on them and select "End Task" from the menu. This should close the running application, if you are prompted to "End Now" or "Wait for it to respond" choose to "End Now". By doing this you may lose any work you had open in this application but it will normally allow you to save anything else that was open at the time of the freeze. If Task Manager is not working for you and you have no other way of closing the frozen computer programs then you may try powering down the computer. The easiest way to do this when the computer is not responding is by holding the power button in for about ten to fifteen seconds. The machine will power down, if it does not your last resort is to physically unplug the computer from the wall. Once powered down you may turn it back on and resume working, hopefully problem free. NOTE: By powering down the computer when it is locked up you will almost certainly lose any unsaved work. This should always be a last resort. If you continue having problems with the laptop or computer you may want to call a computer repair technician

At some point, you may need to take a picture – (or screenshot) of your desktop, an application window or even something from an Internet website. Follow the simple instructions below. 1. Go to the screen where you would like to take the screenshot. 2. Press the Print Screen key – usually at the top right hand corner of your keyboard. 2a. If you want to capture just what's on top and not the whole screen use ALT and the Print Screen Key 3. Go to Start > All Programs or Programs > Accessories > Paint and click to open. 4. Click anywhere inside of the Paint area, right-click and then select Paste. 5. You can then save this screenshot by selecting File, then Save and giving it a file name. Choose where you would like to save it to and then hit OK. You can then use this screenshot to refer back to or even attach in an email and send to someone.